Terms & Conditions

HomeSoul Flooring Pty Ltd owns and operates this website. By entering this website, including any linked pages or information owned by HomeSoul Flooring Pty Ltd, (“website”) you accept the terms and conditions set out in the website (“agreement”). This agreement will be governed by the laws of Queensland, Australia, and by using this website you submit to that jurisdiction.


While all care has been taken in the preparation of this website, HomeSoul Flooring Pty Ltd reserves the right to alter any information contained within the website without notice. All products featured carry Guarantees and/or Warranties which are provided by the manufacturer and are in addition to other rights and remedies of the consumer under a law in relation to the goods. Our goods come with Guarantees and/or Warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Care and Maintenance Guides (including all cleaning advice) are a guide only and no liability will be held by HomeSoul Flooring, their manufacturers, stores or associates for any damage to your flooring. Actual colour samples shown may vary due to the printing process. Tiles featured are for domestic use only.

Featured products are available until sold out or discontinued from the manufacturer. The prices shown are category specific and based on the product only, so they exclude freight and any extra services some HomeSoul Flooring stores may provide, so they are to be used as a guide only. Luxury vinyl planks/tiles, timber, bamboo, laminate and the majority of tile products are sold by the box and not by the square metre; these prices do not include sub-floor preparation or installation. Prices may also vary in regional and rural areas due to freight to location. Travel costs may also apply in remote rural areas. 

Square metre prices are indicative only and do not allow for wastage, as most carpets shown are either 3.66 metres wide or 4 metres wide. Pile reversal shading can occur on some carpets and is an optical effect, showing an apparent colour difference caused by light reflected or absorbed from disturbed carpet pile. When caused by foot traffic and vacuuming, pile reversal shading is temporary. Watermarking (also known as permanent pile reversal shading) can appear in some plush carpets as irregular shaped light and dark patches. It is not a change in colour, but a change in pile direction that sometimes randomly appears, generally after use. The cause is unknown and the phenomenon is unpredictable.