RP60 Rigid Plank Hybrid Flooring Alpine Grey Ash

Installation Instructions

All installations must be in accordance with NZS AS 1884 – Floor coverings – Resilient sheet and tiles – Installation practices and these instructions.
Homesoul Flooring recommends installation be carried out by a professional flooring installer.

 All vinyl plank floors have been tested and are recommended for use with the recommended adhesives. 
Manufacturer cannot guarantee the performance of products installed with any other adhesives.

General

1. Inspect product in good lighting conditions to ensure it is correct
(colour, quality and quantity) as ordered. Open boxes cannot
be returned. Vinyl planks are for interior use only.
2. Ensure conditions of both product and site are in balance before,
during and after installation. The product and all adhesives being
used must be acclimatised in the installation area for at least
24-48 hours prior to commencement of installation in unopened
packs at temperature between 18-27°C and a relative humidity
between 35-75%. This temperature and humidity range is to be
maintained before, during and after installation. Packs should be
stacked flat on the floor during acclimatisation and not be opened
until the day of installation.
3. Subfloor must comply with NZS AS 1884 and be solid, level, dry,
smooth, clean and free from all contaminants and substances
which could be harmful to vinyl or adhesive. The installer must
inspect and approve the subfloor as satisfying these requirements
prior to installation. If required, remove any contaminants. Do not
install over existing floor coverings as any such installation may
void warranty.
4. Only use a manufacturers recommended Hard-Set Adhesive. For high temperature areas, areas exposed to direct/strong sunlight and/or standing water and all wet area
installations, a High Temperature Adhesive (HT) must be used
(see above). Use the correct notched trowel as recommended
by the adhesive manufacturer. Wet areas should be perimeter
sealed with flexible silicone filler and adhesive manufacturer
recommendations for wet rooms must be carefully followed.
5. Check each plank for visual defects in optimal lighting before
and during installation. Always use planks from several packs,
ensure an appropriate stagger, and inspect each plank to get the
best-balanced visual installation. Never install defective product.
Installation is recognised as acceptance of all visual defects.
6. Install the flooring according to NZS AS 1884 and the adhesive
manufacturer’s directions. Where product is installed to other
floor coverings, the edges should be protected by the use of
suitable trims or diminishing strips
7. Post installation maintain the site temperature as per the adhesive
manufacturer’s directions (normally 48 hours at 18-27°C and a
relative humidity between 35-75%).
8. Protect the floor post installation.
Please note:
1. Wet rooms can be installed, however where a floor waste is
installed the planks can be difficult to form to the floor gradient
correctly. Check to ensure product suitability/compliance
with your local building code. Where an underlay is required
in a wet area, it must be a fibre cement underlay. Adhesive
manufacturers recommendations for wet rooms must be
followed.
2. For installations where underfloor heating is used the floor
surface temperature must not exceed 27°C or have any floor
coverings upon it to fluctuate above this. Refer to NZS AS 1884
clause 4.1.3 for scope of preparing and conditioning the subfloor
pre and post installation. Please contact your retailer representative to confirm suitability and further installation
recommendations.
3. The correct application and curing time of the adhesive is the
most critical point to maintain product stability. Please carefully
follow the adhesive manufacturer’s directions and correctly
acclimatise the products.
4. Areas of high or extreme temperature fluctuations (e.g. north
facing floor-to-ceiling windows) and/or high or extreme humidity
variations require specialist adhesive advice. Homesoul Flooring
recommends a HT Hard-Set adhesive or PU adhesive for these
applications.
5. Where an acoustic underlay is to be installed, follow the
instructions of the acoustic underlay supplier and the adhesive
manufacturer.
6. Care and Maintenance Instructions must be followed to maintain
the product warranty. Please ensure these instructions are left
with the occupier.

If your goods have a major failure or are of unacceptable quality

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If we offer you a free repair for a minor problem, you must accept it.

If your goods have a major failure or are found to be not of acceptable quality then you are entitled to a refund or a replacement (as the case may be) provided that the faulty or damaged goods are returned to us within 14 days of you receiving the goods.

How to arrange for a refund or replacement

To arrange for a refund or a replacement (as the case may be), just bring the goods back to your nearest store and they will assist you with a refund or replacement to the same value as your purchase.

Any costs or expenses incurred in claiming a refund or replacement under this policy shall be borne by you.

7 days hassle free return

If you have changed your mind or are not happy with your online rug purchase, you can return the product as long as it is still in new condition and in the original packaging, and you can provide proof of purchase. Any freight costs or expenses incurred in claiming a refund or replacement under this policy shall be borne by you.

If you have any questions about our returns policy, please contact us at:

Email: info@homesoul.com.au

Congratulations on selecting a quality floor designed with easy care and
maintenance in mind. To help enjoy the longevity of your floor for many
years to come, follow these simple steps:

Cleaning & Care
1. Immediately - clean up any liquid or water based spills or
any other potentially staining marks using a dry clean cloth.
Though vinyl plank floors are water resistant,
don’t leave liquid/water based spills there just to test it.
Vinyl planks floors are resistant to most spots and stains,
however some materials or colorants (such as tar, grease, oil,
dyes, waxes, ball point, marker pens, pet mishaps or foods/
beverages containing strong dyes as mustard, curry, cordial,
coffee, tea etc.) may under certain conditions migrate into the
wear layer causing indelible stains.
2. Daily or as required – remove any loose dirt or grit which could
damage the floor by sweeping with a soft dry broom or vacuum
(preferably with an effective dust filter and suction nozzle for hard
surfaces turning off a powerhead, if installed).
3. Weekly – clean using a damp mop using water with a PH neutral
cleaner to remove any footprints, dirt and other stains or marks.
Never flood the floor with water as excessive moisture can
damage the installation.
4. As required – stubborn scuffs and stains can also easily be
removed using a damp cloth or sponge with a diluted solution
of methylated spirits. Ensure the methylated spirits is completely
rinsed from the flooring.
5. Never use a steam-mop or steam-cleaner.
6. Never use abrasive cleaners, nylon scouring pads, steel wool,
scouring powder or bleach as they may damage the floor.
7. Never use oil, soap, wax or polishes as these finishes may make
the floor slippery and can leave a dull finish on the floor.
8. Place entrance mats (which must not have a rubber backing)
at all external doors to trap dirt, sand, grit, moisture and other
substances from shoes:
a. Double entrance mats are required for residential installations
– 1 coarse external mat, and 1 medium internal mat.
b. Triple commercial mats with a minimum walk off zone of 3.5
metres are required for commercial installations – refer to
mat manufacturer.
Mats must be cleaned regularly.
9. Vinyl flooring products can display discolouration caused
by contact with rubber products such as rug/mat backings,
furniture feet, rubber soled shoes/slippers, wheels for trolleys
and wheelchairs etc. which are likely to leave permanent marks.
Only non-staining vinyl backed mats or woven rugs identified as
colourfast should be used on vinyl plank floors. If the floor is to
be subjected to any of these applications, darker colours are
recommended which will hide any discolouration, should it occur.
10. Use non-staining felt protectors under heavy pieces of furniture.
Fit office chairs, filing trolleys, mobile containers and old hard
or sharp edged castors on furniture with soft treads or castors.
Chair pads should be used under desk chairs with castors.
11. Never drag, slide or roll furniture or appliances across your floor.
Protect the surface if using a trolley to move heavy objects.
12. Floor to ceiling windows coupled with our Australian/New
Zealand sun can create floor surface temperatures over 70°C.
Your floor should be protected from extreme temperatures and
strong direct sunlight by the use of interior temperature control
(recommended temperatures 10-30°C), window tinting, awnings
and/or curtains/blinds. Direct sunlight will cause fading.
13. Pet claws can scratch the flooring. Keep nails trimmed.
14. Spiked heels or shoes in need of repair can severely damage your
floor. In areas of excessive traffic and wear, make use of runners
or area rugs. Rugs should be cleaned regularly.

Maintenance
1. Vinyl plank floors are maintained by the above CLEANING &
CARE instructions.
2. Vinyl plank floors cannot be sanded.
3. Vinyl floors can be professionally machine buffed (high-speed
450rpm – red pad) to remove minor scratches and to balance
the gloss level.

Commercial Installations - Additional maintenance may be
required for commercial installations.